Data Deletion Policy & User Rights Portal
Canonical Policy & Request Portal • https://voiceskillup.com/data-deletion • Digital Skill Africa Unlimited • Reference: VSU-DEL-2026-V2
At VoiceSkillUp, we respect your fundamental right to data erasure and sovereignty under the Nigeria Data Protection Act 2023 (NDPA 2023), the African Union Malabo Convention, and international privacy standards. You retain complete authority to request the permanent deletion of your account profile, audio voice recordings, quiz submissions, certificate credentials, and social OAuth login links.
To protect apprentices from inadvertent loss of verified vocational certifications while ensuring strict compliance, deletion requests follow our 4-stage controlled Super Admin Dustbin lifecycle.
How Controlled Data Deletion Works (4-Stage Lifecycle)
User submits request, reviews explicit red warning, and confirms with mandatory checkbox and typing "DELETE".
Request is queued (DELETION_REQUESTED) for Super Admin security audit, verifying single-email ownership and safety compliance.
Upon approval, data is staged in the secure Dustbin (IN_DUSTBIN) with a 30-day grace period for safe restoration upon request.
Super Admin executes permanent irreversible scrubbing across Cloudflare D1 databases, R2 media buckets, and OAuth bindings.
- Apprentice Identity & Profiles: Full name, verified email, password hash, phone number, and avatar image.
- Social OAuth 2.0 Bindings: Linked Google Subject IDs and Facebook User IDs are severed and completely wiped.
- Unified Role Association: Under our single-email architecture, deleting an account purges both apprentice and instructor profile personas linked to that email.
- Voice & Audio Artifacts: Audio practice submissions stored on Cloudflare R2 and temporary transcription buffers.
- Academic & Practical Progress: Lesson completion timestamps, sequential unlock states, quiz grades, bookmarks, and rubric evaluations.
- Certificates: Issued digital certificate records and verification credentials.
- Anonymized Workshop Safety Logs: Safety trigger logs (e.g. electrical Live-Dead-Live violations, PPE bypasses) are anonymized by stripping all personal identity to satisfy statutory occupational safety audit requirements.
- Instructor Course Continuity: If an instructor requests account deletion, published vocational courses may be archived or transferred to Master Faculty ownership so currently enrolled apprentices do not lose active vocational training.
- System Security Logs: Immutable server access and security audit entries are preserved in pseudonymized format for 90 days to prevent malicious denial-of-service abuse.
- Statutory Legal Records: Any institutional fiscal records or grants are archived in compliance with Nigerian tax and corporate regulations.
Warning: Irreversible Deletion Request
Deleting your account is a permanent action. Once approved and purged from the Super Admin Dustbin, your vocational records, voice submissions, and earned certificates cannot be recovered.
Your deletion request will first be sent to the Super Admin review queue. Upon approval, your records enter the 30-day protected Dustbin window before final permanent scrubbing.
If you cannot access your account, registered externally via Google or Facebook, or use the mobile app, submit your registered email below or email privacy@voiceskillup.com. Requests are reviewed and processed within 24–48 hours.
Frequently Asked Questions regarding Data Rights
To safeguard against accidental loss of vocational certifications and prevent unauthorized account destruction, requests are reviewed by an administrator and staged in the Dustbin where they can be recovered if requested before final permanent deletion.
Because VoiceSkillUp enforces a single unique email per user identity with seamless in-dashboard role switching, submitting an account deletion request applies to all apprentice and instructor personas associated with that specific email.
Instructors can submit deletion requests for their authored courses. During review, the course moves to the Dustbin (state: ARCHIVED). If permanently deleted from the Dustbin, all modules, lessons, and content blocks are purged while preserving platform audit integrity.
Upon final permanent deletion from the Dustbin, all OAuth 2.0 social identity bindings tying your Google or Facebook subject ID to VoiceSkillUp are completely purged, allowing you to re-register cleanly in the future.
Contact our Data Protection Officer directly at privacy@voiceskillup.com